Swarnika gives cognizance to computer-generated tax invoices only. Presentation of Invoice is mandatory to process any refund or exchange request.
Exchange shall be entertained at the Swarnika showroom only from where Jewellery was initially purchased.
Any type of Refund shall be made online (NEFT/RTGS) or by cheque only and may take up to 7 working days after providing complete bank details and KYC. Request for refund in cash shall not be entertained. Ornaments will be accepted for exchange provided they are in proper condition. Damaged/de-shaped Jewellery would not be taken back under the terms of para (ii).
Our exchange/refund policy is as under:
If the item is exchanged within 6 days of purchase:
Full value shall be adjusted against exchange. Full value exchange facility shall be for one time only & refund is not applicable.
If the product is exchanged after 6 days or returned any time:
Exchange: Net weight X prevailing gold rate on the day of exchange.
Swarnika Gold Jewellery/Coin/Ginni Refund: Net weight X prevailing gold rate on the day of refund (Less Melting/Bank Charge of 2%).
Swarnika Diamond Jewellery & Swarnika Solitaire and Solitaire Jewellery: You can upgrade any time at 100% of the prevailing value of Gold & Diamond on the day of exchange (less discounts if any). The value of the upgraded Jewellery should be 10% more than the previous bill amount.
Exchange against any other Jewellery: 100% of the prevailing rate of gold & 95% of the prevailing rate of Diamond on the day of exchange (less discounts if any).
Buy Back/Exchange against Coin/Bullion: 90% of the prevailing rate of Gold/Diamond on the day of exchange (less discounts if any).
Exchange: 95% on prevailing MRP (less discounts if any).
Buy Back: 90% on prevailing MRP (less discounts if any).
Kisna/Siva Diamond Jewellery, Other MRP Diamond Jewellery, Platinum Jewellery: 95% on prevailing value without taxes (less discounts if any) for exchange, and 90% on prevailing value without taxes (less discounts if any) for buyback.
Coin 11.5 gms (Old/Victoria Coin): 90% of weight x current rate.
Silver Jewellery/Coin/Gift Item/Stone | All other Silver Articles (Amount wise or weight wise): 90% of weight x current rate.
Note: MRP Silver Ornament will be exchanged & refunded at the same policy. No exchange/no buyback for Gift Items.
Note: Any taxes paid at the time of purchase included in the invoice shall be deducted at the time of exchange & return (exchange/buyback policy is not applicable on stones).
Intricate work in our ornaments does not allow us to guarantee against any kind of breakage. Light weight Jewellery and hollow bangles are extremely delicate. In case Jewellery is damaged or de-shaped, the customer has to bear the making charges at the time of exchange, even within the permissible period.
Advance against ready Jewellery/Future purchase will be 100% of the tentative purchase amount for fixing the gold rate. Once the rate is fixed, the customer will be required to make the purchase only. However, in case the customer does not want to make the purchase and asks for a refund of the deposit, the difference on the date of cancellation will be recovered from the deposit amount. However, if the rate on the date of cancellation is more, the customer will not be entitled to the benefit on account of the rate difference.
Swarnika reserves the right to modify the terms and conditions. All disputes are subject to U.S.Nagar jurisdiction.
We do not charge for repairs; only the value of gold/stone/diamond & rhodium polish shall be charged.
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